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Cancel electricity and internet

Selected criteria

  1. I’m planning to leave Germany
  2. Cancel contracts and subscriptions
  3. Cancel electricity and internet services

Before leaving, it is important to deal separately with electricity and home internet contracts: they do not end with the tenancy or a change of address. First collect the details for each contract, check the cancellation terms and how to send notice. Then record the meter reading, notify the electricity provider and request confirmation. For internet, check whether the service can be moved or how to terminate the contract in your situation. Keep copies of messages, proof of receipt and final bills. Abmeldung may be needed as evidence of departure, but it is best to close important contracts yourself. This scenario helps you organise the steps calmly without mixing them with handing over the flat and other pre-departure tasks. Check the terms of each specific contract and do not rely on the general reason for leaving.

Plan overview

Check contract terms step by step, submit the electricity meter reading, send notices and keep all confirmations.

What to do step by step

  1. 1

    Collect the contracts and check their terms

    List providers, contract numbers, cancellation terms and contact methods for electricity and internet.

  2. 2

    Notify the electricity provider

    Contact the provider before leaving and clarify how to close the contract for your address.

  3. 3

    Record the meter reading

    On the day you leave, photograph the meter, submit the reading and keep the final bill.

  4. 4

    Clarify the procedure for home internet

    Check the provider’s terms for moving, termination and any confirmations it may request.

  5. 5

    Keep confirmations

    Keep copies of notices, sending dates, proof of receipt and final settlements.

  6. 6

    Complete Abmeldung if needed

    Use proof of deregistration if it is requested to close a contract, but do not expect services to end automatically.

Important notes

  • Check the cancellation terms for every contract.
  • Record the meter reading and keep the final settlement.
  • Do not rely on important contracts being closed automatically.

Common mistakes

  • Not submitting the meter reading