Plan overview
Break down the problem by contract type, check the terms and use the relevant guide for your next contact.
What to do step by step
- 1
Identify the contract type and problem
Gather the contract, bills and correspondence; note separately what is wrong: a charge, renewal, service quality or cancellation terms.
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Check your home internet terms
Compare the technology, advertised speed, contract term, renewal and cancellation terms with the details for your address.
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Review your mobile contract
Check the plan type, total cost, term, renewal and Kündigung process in the chosen provider's documents.
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Check the car-service contract
If the problem concerns buying, leasing or Auto-Abo, compare the term, mileage, included services and return rules.
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Check your travel subscription
For a BahnCard, clarify the card terms, automatic renewal and cancellation process before the next charge.
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Compare motoring-club or Schutzbrief terms
If the dispute concerns membership or roadside assistance, compare cover, exclusions and how to leave the contract.
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Important notes
- Do not put off reviewing important letters and payment demands.
- Check separately whether the subscription includes renewal and cancellation options.
- For a mobile plan, look at the total cost, not just the introductory price.
Common mistakes
- Put off dealing with letters
- Fail to check the terms
